FREQUENTLY ASKED QUESTIONS (FAQ)

Ordering & Payment
Do you have COD (Cash on Delivery) option?
Yes, we offer Cash on Delivery for orders within India. Please note that there is a COD handling charge of ₹125 for this payment option.

What are your payment modes?
We accept multiple payment methods for your convenience:

  • Credit Cards
  • Debit Cards
  • UPI

These secure payment options are available for all our jewelry purchases.

Shipping
Do you ship outside India?
Currently, we do not ship outside India. We deliver to almost all PIN codes across India, with delivery times of 3–4 days for metro cities and 5–7 days for non-metro cities.

Returns & Exchanges
Do you have a return or exchange policy?
No, we do not accept returns or exchanges. All sales are final. We ensure that our product descriptions and images are accurate to help you make informed decisions before purchasing.

Styling Assistance
Can you suggest jewelry for my outfit?
While we don't offer personalized styling services, we've thoughtfully curated collections for different occasions on our website. Browse through our specialized collections for weddings, festivals, casual outings, and special events to find the perfect piece that complements your outfit.

Each collection is designed with specific color palettes, styles, and occasions in mind, making it easier for you to select jewelry that enhances your look. You can also use our website's filtering options to narrow down selections by type, color, or material to match your outfit perfectly.

Order Processing
How quickly will my order be dispatched?
Orders are typically dispatched within 1 working day. We'll promptly inform you if there are any unexpected delays with your order.

Tracking
How can I track my order?
Once your order is dispatched, we will share tracking details with you. You can use these details to monitor your package's journey until it reaches you.

Jewelry Care
How do I take care of my NoorESandook jewelry?
To keep your jewelry looking its best:

  • Store each piece in a dry, airtight box to maintain its luster.
  • Avoid water, perfumes, and chemicals that can dull the finish.
  • Gently wipe with a soft cloth after each use to retain its shine.